Welcome to the Multi-Purpose Community Action Agency's Utility Assistance Appointment Scheduler
LIHEAP Fall Subsidy begins on November 5, 2024. You DO NOT NEED a disconnect notice for this program. This is subsidy only which means a one time payment on your utility bill. Benefit amounts are determined based on housing status, income and household size.
All appointments are in person and you will need to sign the application. If all documentation is not received at the time of the appointment, you may need to reschedule.
List of Docs to Provide
Here's the list of required documentation to bring with you to your appointment. We will need all required documents to complete your application. If you do not have the proper documentation, you will be asked to reschedule your appointment. If you miss your appointment time, you will be asked to reschedule your appointment.
Social Security card(s) or official documentation with social security numbers (or Permanence Residence/Green Card) for everyone living in the household.
Utility Bill that you want assistance which can be, Propane, Electric or Gas.
Proof of household income from the previous month including these examples:
All check stubs for the previous month that show name, dates and gross income
OR, If you receive Social Security or Disability benefits, you MUST provide your current Social Security/SSI Award Letter. You will need to bring your 2024 Award Letter.
Zero Income can be verified with the following forms: Our Agency Zero Income Form found at www.mpcaa.org on the low income page under LIHEAP. A Zero Income Form must be completed by someone that does NOT live in your household and is NOT related to you. You may also pick up a Zero Income Form at any of our offices.
OR, Unemployment Summary of Benefits .
Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept Medical Coverage Letters as proof of other income.
Please note after reviewing your documents we may request additional information to complete your application.
The gross household monthly income for LIHEAP Subsidy must be at or below 150% of the federal poverty guidelines as seen below.
Household Size
Monthly Income*
1
$1,883
2
$2,555
3
$3,228
4
$3,900
5
$4,573
6
$5,245
7
$5,918
8
$6,590
Information
Multi-Purpose Community Action Agency (MPCAA) seeks to reduce poverty and help low-income citizens of the Bullitt, Shelby and Spencer Counties to meet critical needs and become self-sufficient.
Locations of MPCAA's Energy Assistance sites
Bullitt County Family Service Center located at 214 Frank E Simon, Shepherdville, KY, 40165
Spencer County Family Services Center located at 44 Creek Side Drive, Taylorsville, KY, 40071
Shelby County Family Service Center located at 207 Washington Street, Shelbyville, KY, 40065
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a text reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 317-0120 and following the instructions.