Welcome to the Multi-Purpose Community Action Agency's Utility Assistance Appointment Scheduler

Effective January 10, 2022 the Winter LIHEAP Crisis Program will begin and run through March 31, 2022 or until funds are expended.  We can provide service for electric, gas and propane.   This is a crisis program so bill must be at least one day late for payment or subject to disconnect or you may also be on a payment plan.   If pre-paid account, we would need letter showing that account has 10 days or less left for services.   For propane/kerosene, household would need to be within 4 days of running out of fuel or your tank is registering at 20% or lower.

 All of our Family Service Centers (Bullitt, Shelby and Spencer) are now providing in person services, however it is required that you make an appointment.   We do not want to overcrowd our lobbies.  At the date and time of your appointment, please call the office number that will be posted on the door and the appropriate staff person will let you enter and complete the application process.    We are asking everyone to wear a mask inside our building and only the person applying for benefits may enter the building.

List of Docs to Provide

Here's the list of required documentation to either upload prior to your appointment or bring with you to your appointment.   If you are dropping off your documents in person, please wear a mask when you approach our door.  We will need all required documents to complete your application.   Please make sure that you upload your documents or bring them with you to your appointment.     

•    Social Security card(s) or official documentation with social security numbers (or Permanence Residence/Green Card) for everyone living in the household.

•    The copy of your disconnect or late notice for your utility bill and/or a statement if you are on a pre-paid plan.   If you are a propane client, you should bring a statement from your propane company establishing that your account is in good standing.    

•    Proof of household income from the previous month including these examples:    Check stubs (MUST have all check stubs showing name of employee, pay dates and gross income for the calendar month PRIOR to your appointment date)

• OR, If you receive Social Security or Disability benefits, you MUST provide your current Social Security/SSI Award Letter.   If you are applying in January, you will need your 2021 Award Letter, not the 2022 Award Letter.  

• OR, Unemployment Summary of Benefits

• If you had no income in the previous month, zero Income can be verified with our Zero Income Form which can been found at the following link:    https://www.mpcaa.org/uploads/1/2/9/8/129829946/no_income_general_3_county.pdf.    

The form from our website must be completed by someone that knows your situation, but cannot be anyone who lives in your household or is related to you.    

• Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, or copies of benefit checks, SNAP Benefit Letter, and 1099 tax forms. We cannot accept Medical Coverage Letters as proof of other income.

If you have not been to one of our offices before, there is some information we need to gather to complete your application for assistance.  You may pick up a New Client Information form at one of our offices or you can access it here:  https://www.mpcaa.org/uploads/1/2/9/8/129829946/new_client_formv2.pdf   

Please note after reviewing your documents we may request additional information to complete your application.