Welcome to the Multi-Purpose Community Action Agency's Utility Assistance Appointment Scheduler

Effective October 1st, 2020, Bullitt County MPCAA Office will be allowing in person appointments. All appointments will need to be made in advance using the Automated Appointment Scheduler. Clients can still request a virtual/phone appointment if preferred. If your appointment is in person, you will need to bring all appropriate documentation. If you do not have your documentation, no services can be provided. Also, our office doors will still be locked. You will need to call our office when you arrive at your appointment time. Please be prompt for your appointment, as we schedule appointments 30 minutes apart. Late appointments could result in the rescheduling of your appointment. A temperature check will be done as you enter and a mask will need to be worn during the entire appointment. If your appointment is virtual, all documentation will have to be uploaded via the scheduler, or dropped off in our locked box prior to your appointment time. If appropriate documentation is not received at the time of your appointment, the appointment will need to be rescheduled.

Both the Spencer County and Shelby County Family Service Centers are not conducting in-person appointments at this time.  You may schedule a phone appointment to receive services at these locations, and one of our staff members will give you a call at your scheduled appointment time.

List of Docs to Provide

Here's the list of required documentation to either upload prior to your appointment or to drop off at our location in the conveniently located drop boxes outside all of our buildings. We will need all required documents to complete your application.

• Social Security card(s) or official documentation with social security numbers (or Permanence Residence/Green Card) for everyone living in the household.
• Most recent electric bill. If the bill isn’t a subject to disconnect then it would qualify for Summer Cooling Subsidy. For Summer Cooling Crisis, bill would need to be subject to disconnect or 1 day past due. For pre-paid clients, they would have to be 10 days or less of electric services for Crisis benefit.
• Proof of household income from the previous month including these examples:
• Check stubs (MUST have all check stubs showing pay dates and gross income for the calendar month prior to your appointment date and verification that you did not receive the maximum number of checks issued by your employer)
• OR, If you receive Social Security or Disability benefits, you MUST provide your current Social Security/SSI Award Letter
• Current Food Stamp Award Letter can only be used for proof of employment income, zero income, or other income that IS NOT Social Security or SSI.
• OR, Unemployment Check Stubs
• Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept Medical Coverage Letters as proof of other income.

Please note after reviewing your documents we may request additional information to complete your application.