Effective October 1st, 2020, Bullitt County MPCAA Office will be allowing in person appointments. All appointments will need to be made in advance using the Automated Appointment Scheduler. Clients can still request a virtual/phone appointment if preferred. If your appointment is in person, you will need to bring all appropriate documentation. If you do not have your documentation, no services can be provided. Also, our office doors will still be locked. You will need to call our office when you arrive at your appointment time. Please be prompt for your appointment, as we schedule appointments 30 minutes apart. Late appointments could result in the rescheduling of your appointment. A temperature check will be done as you enter and a mask will need to be worn during the entire appointment. If your appointment is virtual, all documentation will have to be uploaded via the scheduler, or dropped off in our locked box prior to your appointment time. If appropriate documentation is not received at the time of your appointment, the appointment will need to be rescheduled.

Both the Spencer County and Shelby County Family Service Centers are not conducting in-person appointments at this time.  You may schedule a phone appointment to receive services at these locations, and one of our staff members will give you a call at your scheduled appointment time.

List of Docs to Provide

Here's the list of required documentation to either upload prior to your appointment or to drop off at our location in the conveniently located drop boxes outside all of our buildings. We will need all required documents to complete your application.

  • Social Security card(s) or official documentation with social security numbers (or Permanence Residence/Green Card) for everyone living in the household.
  • Most recent electric bill. If the bill isn’t a subject to disconnect then it would qualify for Summer Cooling Subsidy. For Summer Cooling Crisis, bill would need to be subject to disconnect or 1 day past due. For pre-paid clients, they would have to be 10 days or less of electric services for Crisis benefit.
  • Proof of household income from the previous month including these examples:
    • Check stubs (MUST have all check stubs showing pay dates and gross income for the calendar month prior to your appointment date and verification that you did not receive the maximum number of checks issued by your employer)
    • OR, If you receive Social Security or Disability benefits, you MUST provide your current Social Security/SSI Award Letter
    • Current Food Stamp Award Letter can only be used for proof of employment income, zero income, or other income that IS NOT Social Security or SSI.
    • OR, Unemployment Check Stubs
  • Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept Medical Coverage Letters as proof of other income.

Please note after reviewing your documents we may request additional information to complete your application.

Mobile App for Video Chat / Documents Upload
You can also download and install an Android mobile app by clicking below:
ITFrontDesk Mobile App

Instructions for joining video conference
At your appointment time, you will receive a meeting invite via Text and/or Email and/or phone call. You just simply click on the link or copy & paste the URL on to a browser. Or download and install from above Mobile App link and click "Start Video Chat" button. Enter your meeting ID and last 4 digits of your SSN and click "Start Video Chat" button.

The gross household income for LIHEAP Summer Cooling must be 60% median income (SMI)
Household Size Monthly Income*
1 $2,020
2 $2,641
3 $3,263
4 $3,885
5 $4,506
6 $5,128
7 $5,244
8 $5,361
9 $5,477
10 $5,594


Multi-Purpose Community Action Agency (MPCAA) seeks to reduce poverty and help low-income citizens of the Bullitt, Shelby and Spencer Counties to meet critical needs and become self-sufficient.

Locations of MPCAA's Energy Assistance sites

  • Bullitt County Family Service Center located at 214 Frank E Simon, Shepherdville, KY, 40165
  • Spencer County Family Services Center located at 44 Creek Side Drive, Taylorsville, KY, 40071
  • Shelby County Family Service Center located at 207 Washington Street, Shelbyville, KY, 40065

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 317-0120 and following the instructions.